Update Process Tracking for a Single Process

Process Tracking is the section of NCAWARE containing functions related to the assignment, forwarding, updating, and viewing of outstanding processes assigned to law enforcement agencies.

On initiating processes that receive a status of Unserved upon issuance, the issuing authority is required to assign the service of the process to a law enforcement agency. Once assigned to an agency, the service of the process can be assigned to a specific LEO, forwarded to another agency, updated, or the process history viewed by that agency.

An update to a process is called an action in Process Tracking. Whereas some process actions are tracked automatically by NCAWARE, others are performed manually on a process via Process Tracking. Below are the steps and details related to updating a process in Process Tracking, either from the MAIN MENU or directly from the process itself.
 

Before you start:

  • Each action is available to differing specific User Roles. The Action/Role rules are documented below.

  • Although suggested, a Process Tracking structure does not have to be set up for an agency to view the Tracking History of a process or update a process.

  • Process Tracking actions are only available on processes with a status of Unserved. The only exception is the Reset to Unserved action, which is available on Served processes.

  • Except for the NCIC - Removed action, processes with the status of No Serve are restricted from any Process Tracking actions.

  • Disposed cases are restricted from any Process Tracking actions.

  • When an OFA is issued, it will appear in Process Tracking as a unique record.

 

  1. From the MAIN MENU, click the Track a Process link (or click the Process Tracking button from PROCESS TAB VIEW of the process itself. In this case, skip to Step #6.)

  2. The PROCESS TRACKING MENU screen displays. Click the Update Tracking for a Single Process link.

  3. The PROCESS SEARCH screen displays. Select a search option from Search for process by dropdown (File Number is the default, and most efficient, search option.) For more Help, see Process Search from Main Menu.

  4. If the default is not retained, the PROCESS SEARCH screen refreshes based on the selected search option. Enter search criteria and click the Search button.

  5. The results are related to the selected search option:

  6. The PROCESS TRACKING HISTORY screen for the process displays. Select an action from the Update dropdown. Once selected, click the Update button.

Note: Each action is available to only specific Users. See Step #7 for details.

  1. The Update Single Process screen displays based on the selected action. Each action has specific rules, field requirements, and results. Click on a following link for details on that action:

Accept Process, Add Note, Attempted Service, Converted to Electronic Process ,  Destroyed (Original Paper),  Forward (to Agency on NCAWARE),  Local Assignment,  Lost (Original Paper),  NCIC - Entered,  NCIC - Removed,  Recall,  Reset to Unserved,  Return to Clerk - Redelivery Requested,  Return to Clerk - Unserved,  Serve,  Strike,  Verified by Copy,  Verified by Original

Enter the fields required for the specific action, and any relevant data in the optional Notes field, then click the Submit button.   

Note: Most of the above actions require the Action By field. There are several different ways to populate this field:

 

* * * * * * *

 

Once the Update Single Process screen is submitted, the PROCESS TRACKING HISTORY screen returns listing the performed action and resulting updates.

Note: For certain Process Tracking actions, the Return To Clerk, Recalled Or Stricken Daily Clerk Report is available to clerks. Click the link for details.

 

For a listing of associated rules for this topic, click here.

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